The QoE is able to support its members in a number of ways, from coordinating focus groups for select sections of the membership, to stimulating internal debate to extend the shared learning.

We are also able to bring the experience embodied within the QoE to provide an external view of specific functions, delivery models or cultural issues. This can be achieved through formal or informal sessions, the aim being to complement and enhance your existing expertise, rather then replace or duplicate.

One of the most common challenges to the delivery of QoE is the communication of concepts - how the customer experience looks and feels - how to interpret an organisation's vision for both customers and employees. Understanding the origins of
these initiatives provides a unique opportunity for
focused and effective support through a variety
of communication channels, completing the
offering of shared learning through the QoE.