QoE members use a variety of methods and partners to measure customer experience, many of which have been debated during
our discussions. The majority have been found to be effective in guiding improvement or rewarding individuals and their organisations as results are analysed.

However, there are some improvements, especially large projects, that will take a while to show results and others that are almost impossible to quantify but are just as worthy of recognition.

For this reason the QoE is recognising input rather than the outcome and to become “A QoE department, company or organisation” there must be demonstration of openness, willingness to change and financial commitment to improve the experience, giving customers reassurance that the experience will continue to evolve.

A QoE Company will be endorsed by the QoE through the website, press releases and personal representation as appropriate. Members will also be able to recognise individuals, from their own or other organisations, who are making a significant contribution to - or personally delivering - a quality experience.

We look forward to working with members to recognise these achievements and promote advocacy in and for their organisations.