Examples of some of the many topics debated, the experiences and questions that have occupied - and continue to occupy - the thoughts of those who are involved in the implementation of a consistent quality people experience.

Tangible benefits of improved customer, employee and stakeholder experience

Who pays for - and benefits from - good/poor experience?
Return on investment calculations for groups and individuals?

Behaviours demonstrated by successful organisations and their customers

How do we set the standards for recruitment, personnel qualifications, coaching, leadership methods and their supporting metrics?

Making and keeping promises across the end-to-end customer journey

Customer journeys extend across departmental, organisational and industry boundaries.
How can we make and keep promises in these environments?

The convergence of service and product experience and channels of choice

Are we able to clearly identify the dividing line between services and products?
Do customers have a different experience?

Does this overflow into communications channels that may have been designed to support either, but not both?

Click here to see more of the topics covered by our conversations.

Comment or debate carl.lyon@theqoe.com