The QoE is a true round table debate providing a unique opportunity for members to explore the financial, operational, cultural and technical issues that affect the delivery of a consistent customer experience. For the first six years, the main focus has been the members’ group sessions with a steady growth in smaller group and one-to-one conversations to establish and explore the issues that arise. These have culminated in an exploration guide that provides access to the shared knowledge of the group through a guided exploration of customer and people experience development.

The QoE's prime goal is to help an organisation's own people move projects forward, rather than promoting expenditure on products, services or consultancy to do so. Senior executives engage with others in conversation and listen to discover new responses to common challenges. When your own people learn and share knowledge from others' experiences to develop their own thoughts and ideas, there is a distinct advantage.

Making space for conversation can occur in many dimensions - making physical space when we join around a table, making temporal space when we set aside time or making emotional space through receptive listening. The QoE facilitates all these dimensions and focuses on the structure of conversation, on what is said and the way speech flows from one participant to another.

When talking with others we can be revitalised into action.